Privacy Policy

Affanhub ("we", "us", or "our") operates the Affanhub platform, which provides digital services reselling tools including airtime, data, cable TV, electricity, and related services.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform, whether as a business owner (reseller) or as an end customer of a reseller's store.

By using our services, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information:

We use the information we collect to:

• Create and manage your account on the platform.
• Process transactions including wallet funding, service purchases, and withdrawals.
• Provide customer support and respond to inquiries.
• Send important notifications about your account, transactions, or changes to our services.
• Detect, prevent, and address fraud, abuse, or security issues.
• Improve and optimize the platform's features and user experience.

We do not sell your personal data. We may share information only in these limited circumstances:

• Payment Processors: We share transaction details with payment gateways (e.g., Paystack) to process wallet funding and withdrawals.
• Service Providers: We share necessary data with VTU API providers to deliver purchased services (airtime, data, etc.).
• Legal Compliance: We may disclose data when required by law, court order, or regulatory authority.

When a customer uses a reseller's store, the reseller may have access to limited customer information (name, email, transaction history) necessary to manage their business.

We take reasonable measures to protect your personal information, including:

• Encryption of passwords and sensitive data.
• HTTPS/SSL encryption for all data in transit.
• Regular security audits and monitoring.
• Restricted access to personal data on a need-to-know basis.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain certain data as required by law for accounting, tax, or regulatory purposes.

If you close your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is legally required.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, contact us via WhatsApp or email. We will respond within a reasonable timeframe.

We use cookies and similar technologies to maintain your session, remember preferences, and improve your experience. These are essential for the platform to work and are not used for advertising.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our platform after changes means you accept the updated policy.