Introduction
On AffanHub, wallet funding is what keeps your VTU business moving. If your wallet is not funded properly, customer purchases can fail even when the customer has money on their own side.
The easiest way to understand it is this: your business needs working money to deliver services. That is why you should always know which wallet you are funding and what that wallet is meant for.
How it works
There are three simple balances to keep in mind:
- Customer wallet: this is the customer's own balance for making purchases.
- Business wallet: this is the working wallet your store uses to process services.
- Profit wallet: this is where your withdrawable profit is tracked.
If you personally fund your business wallet, that money goes into your store's operating balance. If a customer funds through verified payment, their wallet is credited and the business side is also backed properly.
Example: if you add NGN 5,000 to your business wallet, you can start processing customer orders with that amount.
Step-by-step guide
Open your wallet page
Log in to your dashboard and go to the wallet area. This is where you can see your current business balance, your profit balance, and recent wallet activity.
Choose the amount you want to pay
Enter the amount you want to fund. The amount you type is the amount you pay. Any payment charge is handled inside that amount, so the final credited amount may be slightly lower.
Complete the payment
After payment, wait for the confirmation to complete. Once it is successful, your wallet should update and your ledger or wallet history should show the funding entry.
Check the right balance after funding
After funding, confirm that the money entered the correct place. If you funded your business wallet, check the business wallet. Many funding questions happen because somebody checks the wrong wallet.
Keep enough money for smooth selling
Even when customers are buying, your business wallet still needs enough balance to process orders smoothly. If the business wallet is too low, a purchase can fail.
Tips to succeed
- Always fund with an amount you are comfortable using for daily sales.
- Check wallet history after each funding so you know the money landed correctly.
- Do not wait for your wallet to become almost empty before funding again.
- If something looks wrong, compare the payment you made with the wallet entry and the ledger entry before panicking.
Need help?
If a wallet balance is confusing you, ask for help early. It is easier to sort it out when you still remember the payment details.